Scripts & Tools¶
This section goes over the scripts and tools added to your InsightIQ instance when you install the IIQTools package. Each section should have some examples of what running the script looks like, or what the tool does.
iiq_gather_info¶
The point of this script is to provide a convenient way for users to collect logs and configuration information about InsightIQ so that remote support can investigate any issues that they are having.
Examples (assuming your running as the root users)¶
Printing the help message:
[root@localhost ~]$ iiq_gather_info --help
usage: iiq_gather_info [-h] [--output-dir OUTPUT_DIR] --case-number
CASE_NUMBER
Generate a .tar file for debugging InsightIQ
optional arguments:
-h, --help show this help message and exit
--output-dir OUTPUT_DIR
The directory to write the .tgz file to (default:
/home/administrator)
--case-number CASE_NUMBER
The Service Request number. Used in naming tar file.
(default: None)
Generating a gather:
[root@localhost ~]$ iiq_gather_info --case-number 1234
2017-09-11 14:53:45,298 - INFO - Collecting config information
2017-09-11 14:53:46,123 - INFO - Collecting log files
2017-09-11 14:53:48,126 - INFO - Log gather complete
2017-09-11 14:53:48,126 - INFO - Created log file /home/administrator/IIQLogs-sr1234-1505166825.tgz
Forgetting to provide the --case-number argument:
[root@localhost ~]$ iiq_gather_info
usage: iiq_gather_info [-h] [--output-dir OUTPUT_DIR] --case-number
CASE_NUMBER
iiq_gather_info: error: argument --case-number is required
Outputting the tar file to a different directory:
[root@localhost ~]$ iiq_gather_info --case-number 1234 --output-dir /datastore
2017-09-11 14:55:44,195 - INFO - Collecting config information
2017-09-11 14:55:44,451 - INFO - Collecting log files
2017-09-11 14:55:45,957 - INFO - Log gather complete
2017-09-11 14:55:45,957 - INFO - Created log file /datastore/IIQLogs-sr1234-1505166944.tgz